Request for additional documents

JosePaoloJosePaolo Member Posts: 6
Hi admin!

I've just gotten paid by my client through Payoneer. The money was not reflected on my account so I checked my email. Payoneer requested information from me. I complied and filled up the short survey and sent my government issued ID. After a few hours, I received another email from Payoneer requesting additional documents.

The problem is, I don't have any more IDs to give.

What do I do? :(
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  • JosePaoloJosePaolo Member Posts: 6
    Hi Dan!

    It's my tax identification card. I don't drive so I don't have a driver's license.
  • JosePaoloJosePaolo Member Posts: 6
    Oh wait, sorry. I thought you were asking for what ID I submitted.

    Here's the payment ID: 2708571
  • JosePaoloJosePaolo Member Posts: 6
    Hi Dan!

    I'm not really sure what you need I listed down some here:

    Transaction ID

    Payment request ID

    My Customer ID
  • JosePaoloJosePaolo Member Posts: 6
    I've already uploaded my Tax Identification card. I don't have an updated passport. All I have as Identification IDs are Tax ID, Birth certificate, and past company ID.
  • JosePaoloJosePaolo Member Posts: 6
    Thank you very much for the info.

    Good news, the payment sent by my client was just credited to my account. :)

    One last question: Can I safely assume that any future transactions will be smoother than this first one?
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