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my payoneer has blocked can i create new ?

eahea Member Posts: 2
hello, some day's ago i forgot Payoneer password, i have tried several times with the wrong password, then account locked, after 1 hour i tried but still locked, i sent message on Payoneer support center, they review and sent a mail that (i did some terms violate and may not you reopen it) but i don't know what i did. in this moment what can i do ? can i register new Payoneer with the same information ? please help :'( :'(