Enquiry : Payoneer account set up for Singapore company

erinkoherinkoh Posts: 19Member ✭✭
Hi sir

I just sign up a payoneer account for my company which is located at Singapore .

There are some question would like to check with you .

1. Can we top up the fund from local Singapore bank/ credit card?
2. Why our account do not have function” billing service”?
3. Why our account do not have function” request a paid”
4. If we do not have function” billing service” and “ request a payment” service, how we get the payment from customer ?
4. Is there any problem to receive fund from US company or US individual personal a/c?
5. What mean of US payment service?
Hope to hear from you soon.

Answers

  • Dan_PayoneerDan_Payoneer Posts: 1,098Administrator ✭✭✭✭✭✭✭

    Hi, and thanks for reaching out here. We can use this opportunity to explain our service, however, I would first like to know what is the service your company is looking for, and what is the line of business of your company.
    That way, I will be able to see which services we offer, may cater to your activity. I believe that discussing features of our service, will be made easire after.
    Thanks!

  • erinkoherinkoh Posts: 19Member ✭✭
    Hi Dan

    Thanks for the responses.
    Currently our company have e-commerce in our own website , we have some suppliers are from Fiverr, AdWords and Some of USA based company will pay us the payment . We would like to send them a request for payment or billing service but we are not able to get from dropdown menu of this function .

    We would like to make a payment to supplier like Fiverr or AdWords but not allowable as we do not have any balance in our account yet

    Please Help !
  • Dan_PayoneerDan_Payoneer Posts: 1,098Administrator ✭✭✭✭✭✭✭

    Hi, perhaps this is a matter for business development experts, and not simply a sign up process.
    Is it okay to ask for a link of your website?
    Thanks!

  • erinkoherinkoh Posts: 19Member ✭✭
    Hi Dan
    Can I check with you if Singapore company can apply global payment service to let US based company to transfer the money USD to our payoneer account? Does it mean we just provide the USA ACH info for them to transfer will do?
    Hope you could reply for this Enquiry

    Thank you
  • Dan_PayoneerDan_Payoneer Posts: 1,098Administrator ✭✭✭✭✭✭✭

    Hi, if the sender is a US based company, it should work without creating an invoice through requesting a payment. The process is basically like this:
    The Sending US based company---->US Payment Service details---->Payoneer currency balance--->Local bank account.
    Let me know if this explanation is somewhat helpful please.

  • erinkoherinkoh Posts: 19Member ✭✭
    Hi Dan

    May I know the sender- USA based company must be payoneer user? So that they can arrange the usd fund to my payoneer account ? Does it mean no matter they are payoneer user or not .. , there is no problem to send the fund to my payoneer account?
  • Dan_PayoneerDan_Payoneer Posts: 1,098Administrator ✭✭✭✭✭✭✭

    @erinkoh said:
    Hi Dan



    May I know the sender- USA based company must be payoneer user? So that they can arrange the usd fund to my payoneer account ? Does it mean no matter they are payoneer user or not .. , there is no problem to send the fund to my payoneer account?

    Hi, if they are a US based company, and their line of business is corresponding with us, they are not required to open any account with us. If you'd like me to check this, you are more than welcome to provide me with a url of their website. That way we'll be sure that we're leading you in the right direction with the right instructions.
    Thanks!

  • erinkoherinkoh Posts: 19Member ✭✭
    Hi Dan

    May I know what mean of “ their line of business is corresponding with us ?
  • Dan_PayoneerDan_Payoneer Posts: 1,098Administrator ✭✭✭✭✭✭✭

    There is a detailed list of services we don't cater to in our terms and conditions, for example loans or debt consolidations, real-estate, currency trading etc.
    Let me know if this explanation helps.

  • erinkoherinkoh Posts: 19Member ✭✭
    Hi Dan

    They are normal US customer doing business/ trading not those loan , currency trading & etc , does it mean they can make payment to us after we giving them our USD ACH details global payment service details?
  • Dan_PayoneerDan_Payoneer Posts: 1,098Administrator ✭✭✭✭✭✭✭

    Hi, if they pay as a company, they should be able to. An individual's bank account, will not be compatible as a sender.

  • erinkoherinkoh Posts: 19Member ✭✭
    Hi Dan

    Does it mean payoneer account is only for company not for individual?

    How about on line e commerce ? If someone want to on line buy some item from us , can they use their individual credit card to make payment to my payoneer account?

    May I know if payoneer is a payment gateway to cater for anyone like company and individual?
  • Dan_PayoneerDan_Payoneer Posts: 1,098Administrator ✭✭✭✭✭✭✭

    Hi, we work with market places that are already equipped with a payment gateway and a check out plug-in.

  • erinkoherinkoh Posts: 19Member ✭✭

    Hi Dan
    Does it mean that Payoneer is the one to tag with payment gateway and cater for the fund check out plug in to our local bank account?

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