is it normal that i didn't recieve my paypal payment since 12 august ?

mohamed_hamed

already confirmed 7 days ago
faq says 1 to 5 days max to get paid

Dan_Payoneer

Hi, and thanks for reaching out here. Do you possibly have a payment ID number I can check?

mohamed_hamed

> @Dan_Payoneer said:
> Hi, and thanks for reaching out here. Do you possibly have a payment ID number I can check?

transaction id from paypal : 73W79514D1319025L

Dan_Payoneer

@mohamed_hamed said:
> @Dan_Payoneer said:

> Hi, and thanks for reaching out here. Do you possibly have a payment ID number I can check?



transaction id from paypal : 73W79514D1319025L

Hi again, do you mean to say that the transaction appears on their end, but not on ours?
Have you already contacted us directly about this?
Thanks!

mohamed_hamed

> @Dan_Payoneer said:
> @mohamed_hamed said:
> > @Dan_Payoneer said:
>
> > Hi, and thanks for reaching out here. Do you possibly have a payment ID number I can check?
>
>
>
> transaction id from paypal : 73W79514D1319025L
>
>
>
>
>
> Hi again, do you mean to say that the transaction appears on their end, but not on ours?
> Have you already contacted us directly about this?
> Thanks!

yes it appeares on paypal end as a completed payment since 12 august .
you support said " We have transferred your information to the relevant department for final processing " , that was 22 august and still nothing

mohamed_hamed

16th day now and still didn't get my money
support refrence number : 180815-002716

Dan_Payoneer

Hi again. With regards to your e-wallet transaction, our teams are doing every effort they can to see if it indeed reached us. Kindly note that we are working with the information that you provided, to the best extent that we know.

mohamed_hamed

> @Dan_Payoneer said:
> Hi again. With regards to your e-wallet transaction, our teams are doing every effort they can to see if it indeed reached us. Kindly note that we are working with the information that you provided, to the best extent that we know.

i just got the trace number from paypal , can u send it to the team directly ?
091000014222501
i sent it by email but it will take days

mohamed_hamed

22 days since withdrawal , no money yet ..

Will_Payoneer

Hi there,

I am sorry to hear about that. At this time, I recommend that you reach out to Payoneer Support by clicking here so they can provide your with an update.