Very unhappy with chat support

GoodV

Had been queued, waiting time estimated for 18 minutes. In reality, it was around 1,5 hrs (not to mentioned, I've been 1st in the queue a few times just to see to be put back to the 2nd place).
When I finally connected with Lucas, upon typing my initial message, I've been requeued for the 48th place.

I finally got connected soon after, but the whole experience is far from comfortable from the user standpoint.

Hopefully my information shared here might be of help to improve the customer service support quality.

Regards
GoodV

GoodV

Thanks. As for the issue, it's already solved (I finally got reconnected with the rep).

destnyellington

Please how can I reset my password?