The hackers hack.. and customer care doesn't care?
My account was hacked to, on August 23. You sent me an email telling my my data had been changed. Immediately I told you that I hadn't been me, that it was hacked... then you told me to call you. I explained I can't place an international phone call at the moment in my country (Venezuela). From then on... it was just nothing and the costumer "care" not caring. On August 25, you send me a mail asking me if I had used the money.. I said literally "noooo, I have told you in 3 different inquiries that my account was hacked" And as for today... 5 days later... I haven't got a real answer or help, or care from you. I find ridiculous that you can't use the chat if you can't log in... guess what? I cant log in because my account was hacked and I really need to communicate with you. So, Now I have no money, nobody answers me and I don't have a way to get the money I earn working hard. I have all the e-mails an inquiries... I'll write them down here if necessary. I have talk to a guy Name Yoel. I have begged for his attention. I'm desperate. You need better measures to take care of this kind of situations. I even have the mail with the link that is making people fall for the hack. Tell me what can I do now? Is my money lost? Is my account lost? What should I do? (Besides making a phone call I can't afford and it's close to impossible for me to make) do you need photos holding my ID and my card? Do you want videos? Do you want proof of things I have bought with the card? I could do all that if somebody paid attention to me.