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Uploading documents error

xfx_wd Member Posts: 25 ✭✭

Hello community,
I have uploaded my Government issued national ID when opening Payoneer account, and receiving my payment without any issue. But I received a message to upload my ID In order to continue using Payoneer’s online payment platform. I provide them twice before. But today I received this message again. I tried to upload it at Settings > Verified Information > Verify my account, but It gives me error like this "We’re sorry, something unexpected happened. General Error".
BTW my file size is 1.4MB at 1000 X 1261 px resolution.

In addition I have contact customer care to update my website link at questionnaire form.

My Customer ID 26019321
Reference number for this inquiry: 180831-008883

Thanks for your time.


  • xfx_wd
    xfx_wd Member Posts: 25 ✭✭

    Update : The problem is fixed. Payoneer customer centre gives me a confirmation too. Now there are no general error for uploading documents.

This discussion has been closed.