What are possible reasons for a delayed withdraw to local bank

Elgabry

I made a withdrawal to my local bank account for an amount of $744.80 on Aug, 14 there has been a holiday in my country for 4 days before the weekend which I can understand will cause a delay in the transaction to be made. now 21 days have passed and the money is yet to arrive in my local bank account. I contacted Customer service and they told me that the transaction is complete on their part and provided me with a confirmation letter with the field for transfer reference number empty, which was alarming as this seems to me as vital information for my bank to look into this, the letter wasn't signed by any one, so it was more of a report than anything really. It simply lacked validity. I was wondering if anyone has faced such a situation before?

What might the problem be?

Note:I have made withdrawals to the same account before several times and I had no problems.

sola

Same, longer than a month. Money is stuck in a hold account, they say. Oddily they do nothing to fix the issue. Chat line is unreachable; when inquired via email, customer service sends always the same template email as the answer. Disgraceful.

sola

> @Dan_Payoneer said:
> @sola said:
> Same, longer than a month. Money is stuck in a hold account, they say. Oddily they do nothing to fix the issue. Chat line is unreachable; when inquired via email, customer service sends always the same template email as the answer. Disgraceful.
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> Hi Sola, I'm sorry to learn that this is the impression you have of our services. I can see your latest communications with us, and that you are not being ignored.
> Delayed bank transfers can be unnerving, because they don't solely involve our company. I can accept the criticism about the waiting time, about the text and phrasing not being personal enough, all is valid criticism taken into account. What I find hard to accept is a one sided narrative presenting my hard working colleagues as unprofessional, or uncaring. You will be updated as soon as we have news.

Hi Dan,
I am not sure how replying with the same identical template to every request of update can be a great sign of professionalism. The phrasing in itself does not matter; cutting and pasting a template to get rid of a customer request is simply unacceptable. And this has happened multiple times. What should customers think when they receive the same reply over and over? Should they think that someone has taken the matter to heart and is trying actively to fix it or rather that the agent cannot be bothered and just sticks in a standard answer to reach his/her daily target (and get rid of the annoying customer)?
Besides, unless I directly ask myself, I do not get any update.

And in all of this, excuse me if my money seems to have disappeared in thin air.