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Approval for receiving funds of Mass Payout


I am currently working with Appen and they requested me to create a Payoneer account in order to receive their payments. I have created it as an individual (not business), and then they sent an email requesting me business documentation in order to proceed with the approval.

I do not have a business nor requested to have a business account, I only want the account to receive the payments of my work from Appen. Two message was sent to the customer support, but until now I did not get any reply.

I have also tried to contact you by the chat but with no success.

Thank you for replying to me!