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Merchant application form has been submitted a month ago!

DeChadou
DeChadou Member Posts: 4 ✭
in Ask The Community
Hey!
I have submitted both Merchant application form and ID.
While id has been approved on the same day, the merchant application form is "submitted" and saying it will take 7 business days... Since a month now.
I tried contact payoneer by Chat and email but I only get auto responses.

What should I do?

Answers

  • fernandomm
    fernandomm Member Posts: 1 ✭
    I'm having a similar issue. I sent the merchant application form at the beginning of the month and so far I didn't received any replies.

    I tried to contact chat but was disconnected while I waited for the operator to verify.

    My customer ID is 27787467
  • DeChadou
    DeChadou Member Posts: 4 ✭
    Hey Dan

    My customer ID is 27592466
  • DeChadou
    DeChadou Member Posts: 4 ✭
    No, im not, im trying to invoice a company called First Step Trademarks LLC
  • kanza
    kanza Member Posts: 2 ✭
    My customer ID 28052450 and i submitted merchan form accidently and I dnt want to request any payment but now i cam unable to undo, In requests list I cannot see any request submitted, What is the issue? It says that "We’re reviewing your information and we’ll email you when done"
  • sammyblackwiseman
    sammyblackwiseman Member Posts: 38 ✭✭
    edited September 2018

    Hello Dan,
    I seem to be having some issues with verifing payments on my my account I've recieved from google for 10 days now. I recieved an email requesting additional information which I filled out and sent required screenshots but got a response asking me to attach Computer screenshots and I've done that but I've not gotten any emails or updates of progress on the problem and support is not very helpful
    What's going on? Help pls

    Costumer ID
    26062837

  • DeChadou
    DeChadou Member Posts: 4 ✭
    Dan,

    I received a payment
    Payoneer sent me an email asking for a couple of more forms to fill.

    The funny part is that this merchant application is still on "submitted"
    About your question, not sure about the anwser.
    Its a normal company that uses my developer services, i dont know if they trade stocks or binary options.

    Thanks
  • sammyblackwiseman
    sammyblackwiseman Member Posts: 38 ✭✭

    Hello @Dan_Payoneer ...Pls help me look into my case..I've received payments for two weeks now..provided additional informations and scanned the documents to response email but still didn't get an update..I'd like to know what's really going on as the payments pending is nor really good for business. I provide freelance services and I'm also a Google merchant and like to get paid via Google pay so I used payoneer to consolidate these funds and they are now being held up.. I sadly can't pay this month's bill and it's becoming a bigger problem for me.. I love payoneer service and I recommend it a lot but this event is really frustrating for me. I would appreciate any help you can offer as I'm hanging on a line here suport must have alot on their hands because it's not really supportive

    Costumer ID
    26062837
    Thanks

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