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Account Blocked

procasim
procasim Member Posts: 3 ✭
in Ask The Community
Warning No formatter is installed for the format ipb

Comments

  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Warning No formatter is installed for the format ipb
  • procasim
    procasim Member Posts: 3 ✭
    Warning No formatter is installed for the format ipb
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Warning No formatter is installed for the format ipb
  • procasim
    procasim Member Posts: 3 ✭
    Warning No formatter is installed for the format ipb
  • Talia
    Talia Member Posts: 428 ✭✭
    Warning No formatter is installed for the format ipb
    Warning No formatter is installed for the format ipb
  • rezax
    rezax Member Posts: 12 ✭✭
    Warning No formatter is installed for the format ipb
  • Talia
    Talia Member Posts: 428 ✭✭
    Warning No formatter is installed for the format ipb
    Warning No formatter is installed for the format ipb
  • mighter
    mighter Member Posts: 1 ✭
    Warning No formatter is installed for the format ipb
  • Talia
    Talia Member Posts: 428 ✭✭
    Warning No formatter is installed for the format ipb
    Warning No formatter is installed for the format ipb
  • shahid02
    shahid02 Member Posts: 8 ✭
    Warning No formatter is installed for the format ipb
  • Talia
    Talia Member Posts: 428 ✭✭
    Warning No formatter is installed for the format ipb
    Warning No formatter is installed for the format ipb
  • rezax
    rezax Member Posts: 12 ✭✭
    edited December 2011
    Warning No formatter is installed for the format ipb
  • Talia
    Talia Member Posts: 428 ✭✭
    Warning No formatter is installed for the format ipb
    Warning No formatter is installed for the format ipb
  • rezax
    rezax Member Posts: 12 ✭✭
    Warning No formatter is installed for the format ipb
  • rezax
    rezax Member Posts: 12 ✭✭
    Warning No formatter is installed for the format ipb
  • Talia
    Talia Member Posts: 428 ✭✭
    Warning No formatter is installed for the format ipb
    Warning No formatter is installed for the format ipb
  • rezax
    rezax Member Posts: 12 ✭✭
    edited December 2011
    Warning No formatter is installed for the format ipb
  • Talia
    Talia Member Posts: 428 ✭✭
    Warning No formatter is installed for the format ipb
    Warning No formatter is installed for the format ipb
  • Dafer
    Dafer Member Posts: 1 ✭
    Warning No formatter is installed for the format ipb
  • David
    David Member Posts: 3,193 ✭✭✭
    Warning No formatter is installed for the format ipb

    Sign up for Payoneer and the US Payment Service

  • alif_bocfen
    alif_bocfen Member Posts: 7 ✭
    Warning No formatter is installed for the format ipb
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Warning No formatter is installed for the format ipb
  • MONTSE
    MONTSE Member Posts: 2 ✭
    Warning No formatter is installed for the format ipb
  • Mr Wei
    Mr Wei Member Posts: 8 ✭
    Warning No formatter is installed for the format ipb
  • Mr Wei
    Mr Wei Member Posts: 8 ✭
    Warning No formatter is installed for the format ipb
  • David
    David Member Posts: 3,193 ✭✭✭
    Warning No formatter is installed for the format ipb

    Sign up for Payoneer and the US Payment Service

  • Mr Wei
    Mr Wei Member Posts: 8 ✭
    Warning No formatter is installed for the format ipb
  • Mr Wei
    Mr Wei Member Posts: 8 ✭
    Warning No formatter is installed for the format ipb
  • Gerry
    Gerry Member Posts: 1 ✭
    I am taking lots of time to write this down because i am really fed up with the way Payoneer has treated me. They treated me like trash and i wished i had saved all those live chat logs from years ago to prove it.

    My journey with Payoneer began in the fall of 2010. It all started with the excitement of working online through Odesk. I set up a profile, ordered the card and kept checking my mail for the envelope with the said Card. I did wait for an agonizing 25- 30 days for the card. When it finally arrived i had already discovered a suitable platform to work which was Freelancer instead of Odesk. I found Freelancer attractive. So i contacted Payoneer to find out if i had to order a new card for Freelancer and they said all i had to do was add the account to the Odesk card i had just received. I tried to do it and the process was marred with a lot of bugs here and there. after the going back and forth with Customer support and Freelancer, the issue was resolved and my Freelancer account was finally added to my Odesk card.

    I got my first Freelancer earnings through that card and kept looking for opportunities. Earnings where not consistent as i had hoped because i was still to new to this Platforms and there was a lot to absorb. In fact there was a learning curve to this whole online thing.

    I later found out about Elance. Opened an account and tried to add my account to my existing card and was told by Payoneer that Elance does not support that feature. They said i had to order a separate Payoneer card through them. I did and then added my Guru account to that card. Now i had two separate cards from payoneer.

    My Problems with Payoneer started in 2013. I had received some Fraudulent charges on my card after using it at a local grocery store. I spoke to Payoneer support to get the charges refunded and instead the rep gave me a form to fill; proceeded with blocking my card. He then told me i was going to pay $65 for express shipping of the card and and extra $10 for activation.

    I had inhibitions. Why can't they just dispute/refund the fraudulent transactions instead of having me incure an extra $75 loss? I couldn't complain or argue with this company Payoneer and it's rep. Since i was more interested in getting my earnings than creating more problems. I agreed and it was shipped through DHL. I received the card 5 days later and then checked my account and i noticed that not all the fraudulent transactions were refunded.

    Contacted Payoneer and they said the transaction was too old.

    Nevertheless i forgot all about it.

    A couple of weeks later i was paid by $200 by a new client through Guru which i transferred to my Payoneer card. The client tells me a couple of days later that the email list i sent him was not complete/accurate that i had to do it again. We were going back and forth about it when suddenly i couldn't access my Guru account. Unlike Payoneer they had no Live support. I sent them an email to know why and i never got a response. I called the US burning lots of call credit and after being kept on hold for a long time. I was told to leave a call back number and i never got any response.

    Couple of days later i tried to log into my Payoneer account and it kept showing #MA104; Both my Payoneer cards were blocked. I contacted Payoneer immediately; After three interrupted chats and a hold time of 76 minutes I was told by Payoneer that they can no longer serve me. I asked for what reason and they said the reasons were "Undisclosed".

    Payoneer told me to contact the Partners and arrange an alternative means of Payment

    Payoneer informed me that the dollars i had left on the account will be refunded to the partners they received it from (I had no access to my Guru account so how could i possibly get the funds. Also the funds i had left from Freelancer were never refunded till today. That Freelancer account is still Active.)

    I tried and tried to get answers but no one will tell me what was going on. I then left the client dozens of Skype messages to see if he was the one behind it and i got no response either.

    I was confused, depressed and felt betrayed.

    I abandoned everything and then later applied with a different email account in the fall of 2013, 2014 and then today 2015 hoping i could get a fresh start from all of this troubles from 2013 and i get the same canned response. You have a previous account which cannot be reactivated and bla bla.

    I never got a fair treatment from this company, not even an explanation or a simple sympathy regarding my plight.

    In fact each time i spoke to support i always got a cold treatment as is evident in the last conversation from today

    Status: Disconnected
    Zachery: Hi, my name is Zachery. How may I help you?
    gerald` ######: Hello I'm Gerald and i got this email from payoneer regarding payoneer account application
    gerald` ######: Dear gerald ######,

    We see that you have an existing Payoneer account, and recently submitted a new account application. Please note that Payoneer allows only one account per person.

    If you submitted a new application because your Payoneer card has not arrived yet, we will not be able to approve an additional account for you. You can read this blog post for information on Payoneer card shipping.

    If you submitted a new application because you are no longer able to access your previous account, please contact us by visiting our Support Center so that we may assist you in retrieving your Payoneer account information.

    If your previous Payoneer account application has not been approved, please reply to this message with the e-mail address of your previous application and we will get back to you with additional information.
    Thank you,
    Payoneer's Account Approval Department

    Zachery: Please hold while I open your account to assist you.
    Zachery: Can you please provide me with your date of birth in the US format (Month/Day/Year) and phone number?
    gerald` ######: ##/##/####
    gerald` ######: ##############
    Zachery: Your account has been closed for undisclosed reasons. We will not be able to provide you with our services at this point. Please look for an alternative method of payment.
    gerald` ######: this I had a payoneer that was closed in february 2013 and they did not disclose to me the reason for the account closure
    gerald` ######: I had two payoneer cards, one from elance and one from guru
    gerald` ######: the monies that were on those cards were never refunded to elance or freelancer as purported by Payoneer. I forgot all about it. and submitted another application in 2014 which was further declined for the same undisclosed reasons
    Zachery: What is the email address associated with your Payoneer account?
    gerald` ######: These were the emails associated with the payoneer accounts i have had.
    Zachery: I just went through all of your Payoneer accounts and the balance is $0 on all of them. Please do not open any more accounts and do not contact us, you are wasting both our time
    Zachery has disconnected.
  • saqlainmushtaq
    saqlainmushtaq Member Posts: 2 ✭
    plzz help me my account block
    receiving error =Account Blocked! (#MA104)
    this is my Reference Number: 150609-001936
    [email protected]
    I have already submitted ID card but its still not opening
  • [Deleted User]
    [Deleted User] Posts: 595 ✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • Agusbo
    Agusbo Member Posts: 1 ✭
    Hi,
    I was worried when my balance in my Payoneer account becomes zero when blocked. whether the balances in the blocked Payoneer cards can come back after unblocked?
    Thank's
  • Karllesinho
    Karllesinho Member Posts: 4 ✭
    My account is blocked, contacted support but they're treating me like a criminal, c'mon I'm just a customer.
  • Karllesinho
    Karllesinho Member Posts: 4 ✭
    My account is blocked, contacted support but they're treating me like a criminal, c'mon I'm just a customer.
  • Karllesinho
    Karllesinho Member Posts: 4 ✭
    My account is blocked, contacted support but they're treating me like a criminal, c'mon I'm just a customer.
  • Karllesinho
    Karllesinho Member Posts: 4 ✭
    My account is blocked, contacted support but they're treating me like a criminal, c'mon I'm just a customer.
  • ebullient365
    ebullient365 Member Posts: 4 ✭
    > @Nissim said:
    > procasim wrote: hello Nissim
    My Payoneer account was recently blocked just after receiving payment from Amazon, I tried contacting customer support 3 times and each time they treated me like a criminal and asked me to look for another company. Honestly I don't what crime I committed, my account has been very active, I have referred slot of people to Payoneer, I have never conducted any suspicious transaction with my Payoneer account, why would Payoneer block my account without any prior notice or even decent approach from the customer service representatives? Is Payoneer having problem with Amazon? I am writing to know my sins even the account isn't opened again but it is only fair to let me know where i defaulted. Thank you, here's the email associated with my account [email protected]
  • letsfiverr
    letsfiverr Member Posts: 4 ✭
    I don't know why payoneer team blocked my Card and Some features are not working in my account . I just received a payment from my freelancer Client $450$ but after that the payoneer blocked my card and disable my Transfer option. I am very dissappointed about it. I am failed to use my own payment. and i am messaging the payoneer team from 3 days but didn't get ansewer from support. I just want to say poor services . The customer can't use their own money. :(
  • josade44
    josade44 Member Posts: 6 ✭
    Hello my account was blocked...pls help.
  • aamfa
    aamfa Member Posts: 1 ✭
    edited November 2019
    i received money from client today which was £2650 and my account has been blocked and received an email that you can not reopen it and i have to make a new account, what was that seriously what you guys are doing i am shattered badly please guide me the best way to sort this my customer id is 33218443

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