Delay in Payment Withdrawal to Bank almost 30 days

alipk90alipk90 Member Posts: 26 ✭✭

Its been more than 30 days, i requested a Withdrawal on 16th August 2018 and today is 18th September 2018 and i still did not get my payment, I have contacted support several times, and i have been provided with Copy of MT103 Form, So i provided that copy to my bank and they are still unable to trace the payment. I withdraw payment on every month i still have balance which i want to withdraw and have upcoming payments as well, but i am stuck as i want to see this payment cleared first and would really want to know the real reason behind this unjustified delay, i have been reading forum post and i noticed several other users are also facing the same issue.

Please don't leave your customers confused, investigate the issue and please solve it as soon as possible.

For Support Agents

Support Reference Number: 180828-003725
Support Reference Number: 180917-007398

NOTE FOR OTHER CUSTOMERS:

I have been using Payoneer for almost 6 years, In my experience the Withdrawal takes around 10-15 days to reach to my Bank account and every time i have to contact support to ask the status and i have been trying my best to find out the reason for this average delay of 10-15 days but no information is being given as well, So please post your comments if the same thing has happened to your with your Bank Name, Also Post your Bank Name if you have never ever had such issue.

Bank Name: MCIB

Comments

  • alipk90alipk90 Member Posts: 26 ✭✭

    Hi Dan,
    Thank you for your response, i received following email.

    Unfortunately, your recent attempt to withdraw funds from your Payoneer account to your bank account was not successful, because your bank did not have a record of the account that you provided. These funds have been returned to your Payoneer account

    But i withdraw to same account before and it went fine. Now i am not sure what should i do should i re-request the withdrawal to same bank account or should i change my local bank? And will changing my local bank help the issue?
    If so then Which Banks are preferable?

    Thanks

  • fastgurufastguru Member Posts: 3
    I'm using Payoneer for the last 5 years and it takes normally 1-2 business days. But its 7 days passed, I didn't receive the payment yet. contacting the support, they asked me to wait even 2 days more. not sure why it takes sooo long.
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