Payment pending for 16 days

AaronblissAaronbliss Posts: 5Member
My payment (global eur) is pending for 16 days now. I’ve uploaded all requested information. After 7 days I opened a support ticket but haven’t recieved any answers. I opened a topic on this forum wich was removed because it contained private information.

If this doesn’t get resolved soon I will make an official complaint with the bank that issues IBAN account for Payoneer (Wirecard Bank AG) and the Federal reserve as well.
Ill keep you updated regarding the status of the complaints.

Answers

  • AaronblissAaronbliss Posts: 5Member
    edited September 21
    Just now I recieved a notification from support that they are still reviewing the transaction.
  • AaronblissAaronbliss Posts: 5Member
    edited September 25
    Payment pending for 20 days now. Totally disstatified with the way this is beeing handled. Will move forward with filing official complaints.
  • gurii_cagurii_ca Posts: 2Member
    Hi, Did you receive the payment? I have the same problem and don't know what to do.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,089Administrator ✭✭✭✭✭✭✭

    Hi @gurii_ca what type of transaction is that ? how did you get paid? Please make sure, you and your client are verifying your emails since our payment team is generally sending request for additional documents. You can as well verify on your online account if any information is requested. To do so, login to your online account, from the menu "setting" located in the main page, choose "Verified information". There, you can see whatever is requested from you. Click on the request to open it and submit the necessary information or documents according to what is needed.

  • gurii_cagurii_ca Posts: 2Member
    Hi @Cristale_Payoneer It was a payment request I made for my client (link) send to his email, he paid right that day (8 days ago) and since is pending. The cient was asked to submit some id and card copy, sent those in the same day and nothing change. I am worried not to lose my money and my client. Been too much time. I wrote to contact, no answear, twitter too, no answear. Worried sick. Transaction id is 96252890, my name is Costel Grigore.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,089Administrator ✭✭✭✭✭✭✭

    Dear @gurii_ca It should be resolved now !

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