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Why i'm facing this error currently the service does not support the selected payment route?

9stepx Member Posts: 1
I'm facing this error on every asian country payment request when I am trying to send payment request to my client.


  • [Deleted User]
    [Deleted User] Posts: 1,147

    Due to operational considerations, some changes were made to ensure we can provide the highest standard of customer experience to users of the Billing Service.

    To read more about the service and requirements for eligibility, please see our full FAQ. Some transactions, such as selling goods directly to a consumer, are prohibited. Please see our Terms & Conditions for the full list of prohibited services.

  • EHoxha
    EHoxha Member Posts: 3

    I am getting the same error while I am requesting a payment
    "Currently the service does not support the selected payment route"

    Can you please tell me how did you solve it?

    Thank you!
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @EHoxha , we already replied to your question in another topic.

  • EHoxha
    EHoxha Member Posts: 3
    edited May 2020
    Thank you for your response @LauraPayoneer .

    Unfortunately, it doesn't work. After I have entered the payer details I got that error.

    My ID National Card is approved and my bank account as well.
    I have not received any e-mail to provide extra information.

    FYI: I have withdrawn money from my PeoplePerHour account. I mean that I can receive money, but I can not request any payment.

    I need it to be fixed as soon as possible. I'm waiting to receive money for two projects and I am not able too.

    Thank you.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @EHoxha Hello,

    Please reach out directly to our support center via the link below, so they can provide further clarification with what is going on with your account, to see if there are any technical issues regarding to the payment request service. Since this platform is a public forum meant for clients to discuss among each other, any personal information regarding to your personal account should only be discussed with customer care.

    We recommend you reach out to a live agent via phone call or chats in order to have immediate assistance.

    If you left an email, please expect a response time of 3 to 5 business days.

    If you are still not able to reach out to our support center, we do offer assistance via our social media channels Facebook and Twitter.

    Thank you.

This discussion has been closed.