Still no funds in my account. What to do?

imranij

Hello good people,

I'm from Bangladesh. I tried to withdraw a certain amount of money from a local bank ATM. However, the ATM didn't dispense the cash and yet charged me. It happened back in 18th September. I contacted the local bank authority and they suggested me to contact Payoneer. So, I contacted Payoneer and an agent assured that the fund will get back to my card within 27th September. Unfortunately I did not get that fund back. I also filed a dispute days ago. Still no updates. What should I do? Is this a normal case? Does anyone know when I will get my funds back?

Thanks in advance. :) :) :(

[Deleted User]

Hi @imranij , if the amount of the transaction was not released to your balance on to the released date, but you've sent the dispute form, then it will be transferred to the team which handles Chargeback issues. If 5 days have already passed since the day you sent the dispute form, then please contact our support via chat to make sure your documents are correctly forwarded.

imranij

Thanks and Yes, I've got a mail stating that the documents have been sent to the team to look at the issue. Now my question is, how long does it take to get that funds back if everything goes right? . @Cristale_Payoneer :)

[Deleted User]

The process takes up to 90 business days