Can't reset PW because old phone number :S

Kaino
Kaino Member Posts: 3
I don't get why there is an option to reset PW by mail after reset by phone if you still need the same phone number to reset it.

I can't reset PW because I have a different phone and the registered payoneer number doesn't exist anymore.

What to do?

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,147

    In that case you cannot reset it by your own and you'll have to directly contact the support and they'll assist.

  • Kaino
    Kaino Member Posts: 3
    > @Cristale_Payoneer said:
    > In that case you cannot reset it by your own and you'll have to directly contact the support and they'll assist.

    Yeah, makes it hard when chat is only available to logged in uses and no reply on email.
  • [Deleted User]
    [Deleted User] Posts: 1,147

    @Kaino in that case , you can receive assistance via social media channels such as Facebook or Twitter

  • Kaino
    Kaino Member Posts: 3
    > @Cristale_Payoneer said:
    > @Kaino in that case , you can receive assistance via social media channels such as Facebook or Twitter

    Already did but really, Payoneer really have a bad rep when it comes to customer service. So far the message board and you are the only one that actually replies in time
  • [Deleted User]
    [Deleted User] Posts: 1,147

    @Kaino There is usually a very high influx of inquiries when it comes to emails. Via social media platforms it is usually quick.