Merchant application form gives me an Error / Bug

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When I go to Recieve > Request a payment I need to fill in two things,
the first being a merchant application form and the second being a government-issued ID photo

Now I first uploaded the government-issued ID photo, I did step 2 first, so when I went back to do step 1, I keep getting this error message.

I contacted support TWICE, they informed me the IT tech support team is informed about the issue but its been a week and the issue has still not been resolved.

This is a very common bug, if it happened to me, it can happen to plenty of people, so I'm suggesting you find out what happened and fix it.

I am a freelancer and my employer wants to pay me directly through payoneer, but he cannot do that because I cannot submit this application form, my job is on the line so help would be appreciated.