No replies from support regarding document verification

Hi, i sent a support ticket to verify the document i've sent. I received an email stating you will get in touch within 3 days, now its been more than a week and I have not receive any updates from your side. Will you please check it out ?

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,201Administrator ✭✭✭✭✭✭✭

    @elliot1012 and @instaadvers Hi! What kind of documents did you provide? for what purpose?

  • Cristale_PayoneerCristale_Payoneer Posts: 1,201Administrator ✭✭✭✭✭✭✭

    Hi! We are truly sorry to hear about your experience. It probably happened not on purpose but because there is a high influx of inquiries. You can reach our support via social media platforms as well by sending a private message on Facebook or Twitter. You can reach the support via phone as well at 1-646-658-3695.

  • elliot1012elliot1012 Posts: 6Member
    > @Cristale_Payoneer said:
    > @elliot1012 and @instaadvers Hi! What kind of documents did you provide? for what purpose?

    I submitted my government-issued id to verify, will you please check it out. Thank you very much!
  • Cristale_PayoneerCristale_Payoneer Posts: 1,201Administrator ✭✭✭✭✭✭✭

    @elliot1012 it seems that this issue is now resolved

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