Can't see any add option in "Bank Accounts" on my dashboard

dan85dan85 Posts: 3Member
As said in the title, i can't see a way to add a bank account in the "bank accounts" settings menu...
Ho do i manage to add one?
Currently my Payoneer is linked to PayPal.

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    Hi @dan85
    Follow the steps in the following link to see how it can be done.

  • dan85dan85 Posts: 3Member
    edited October 2018
    > @Cristale_Payoneer said:
    > Hi @dan85
    > Follow the steps in the following link to see how it can be done.

    Sorry @Cristale_Payoneer but, there's no Withdraw option in the menu.
    Only: Activity |Receive |Help |Settings.
    Under Settings, if i select Bank Accounts, there's nothing... only the image that's saying "You don’t have any available bank accounts at this time. For more information, contact us." and that guide says there should be an option "Select Add new bank account", but there's nothing!

    My country is supported for withdrawal, it's Italy country.
  • dan85dan85 Posts: 3Member
    @Cristale_Payoneer the account it's stuck with PayPal linked
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    @dan85 You need to contact the support and provide them with a screenshot since it looks like a technical issue . But what do you mean by being "stuck with PayPal linked"?

  • M4th3wM4th3w Posts: 1Member
    I am having this issue too.
    I have emailed the support but I have not received anything from them yet.
  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    Hi there @M4th3w Due to the way your account is set up through the company you registered with, you cannot manually change your bank details. If you wish to change your bank details, please contact our support team directly so they can assist you with this

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