global payment service activation

doudax
doudax Member Posts: 2
hello,i sent the requested documents to verify the identity ,the identity document has approuved but the questionnaire not yet.till now there is no reply.thanks

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,147
    edited October 2018

    The questionnaire will be verified once you'll start receiving payment through the Global Payment Service. If once you'll receive a payment, anything else is requested then you'll be notified via email.

  • doudax
    doudax Member Posts: 2
    i received a message via email,the agent told me that my global payment service is enabled and i can receive payments,but i still receive ''canceled'' transactions!
  • [Deleted User]
    [Deleted User] Posts: 1,147

    Then contact the support center in order for a representative to verify your details and inform you why the payment has been declined

  • borasahin
    borasahin Member Posts: 5
    I have received payment, but it still says submitted at the questionnaire part down below.