Balance from old Payoneer Prepaid Card to the new one

MILITSAMILITSA Posts: 1Member
Hello!
I activated yesterday my new credit card (that I have ordered after I had reported my previous card lost ). I received the automatic message that I activated my new card successfully.

Since then, more than 24 hours have passed, but there is no transfer of balance from my old Payoneer Prepaid Card to the new one. According to the information on the Support section, it was supposed to be transferred within two hours of activation?

I saw that the chatting opiton with a member of Support team is available from tomorrow (Monday 2am).

Does enyone has the same experience?
Militsa Rountits

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,019Administrator ✭✭✭✭✭✭✭

    Dear @MILITSA This is probably a technical issue, you should contact the support via Chat or by phone at 1-646-658-3695

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