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Can't change my local bank account

rodrigtti
rodrigtti Member Posts: 1 ✭
in Ask The Community
Hi guys, My name is rodrigo and i have a payoneer account since 2016 but i never used it, today i have a opportunity to work online and get payments but i can't delete my old local bank account and add the new one.
When i try to delete on the website its says that i "cannot delete this bank account because it is currently under review" and when i try to add a new one its say that "You have reached the maximum number of bank accounts that can be added", so i can't change it to the new one

please help me, when i try to send a message to payoner i receive an automatic response that don't solve the problem and the live chat doesn't work.

Answers

  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Hi! You probably received that error message because your account has apparently not been approved yet and this is why you cannot change the details for now. We recommend you to wait for your account to be approved and add your new details right after.

    Check out our FAQ page to read more about the service.

  • sarp
    sarp Member Posts: 3 ✭
    Hi, I have the exact same problem. I'm not using and never used that banking account and it is not valid anymore. I want to add a new one or delete the old one. But like Rodrigo, I can't. That banking account never to be approved like the administrator suggest above because it is not a valid account. It's been 2 months since I entered that banking details. I'll receive a payment this week. And yes, automatic response solves nothing.
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    @sarp said:
    Hi, I have the exact same problem. I'm not using and never used that banking account and it is not valid anymore. I want to add a new one or delete the old one. But like Rodrigo, I can't. That banking account never to be approved like the administrator suggest above because it is not a valid account. It's been 2 months since I entered that banking details. I'll receive a payment this week. And yes, automatic response solves nothing.

    Hi @sarp , in this case I would suggest contacting our support team directly via Phone or live chat support. They will be able to clarify what is happening with the account and escalate the case if any technical issues may be taking place.

  • sarp
    sarp Member Posts: 3 ✭
    edited January 2019
    Hi @EdwinPayoneer , my operator applied fees when calling, Live Chat is not working. I told them when I called them. Cant call again. I keep replying email that the support sent me (no solution, saying "wait for the bank account to be approved". Wondering what they are reviewing for 2 months. Account is not valid).Thanks for the message thou.
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @sarp . Please send me a direct message with the email address related to the account.

  • sarp
    sarp Member Posts: 3 ✭
    Hi @EdwinPayoneer , Customer Services asked me to send my valid banking information. It's been 2 days. No progress yet. It's been 7 days since my first contact.

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