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Missing money on two cards!

dextermullen
dextermullen Member Posts: 3 ✭
in Ask The Community
Hello,

Today on 29 October 2018
I had around 65 US $ on my account.
After I tried to purchase a game online on few websites (all secured) which I did not made in the end,
it was declined for some reason every time, and I ended up with only $6.95 on my account !?

Where did my money go and why?!

Same thing goes for my girlfriends card that I also used (declined also every time)
Customer ID 14019051

She had around 160$ now she got only 40$

Please explain this.

Thank you.

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @dextermullen. It sounds like you may be experiencing what we call an outstanding authorization. This happens when a merchant places a hold on a certain amount of funds on your card in order to verify that you have sufficient funds to pay for the transaction. Due to this, your funds may be unavailable to you for several days even if the merchant declines the transaction.

    You should be able to see the held amount if you refer to Transactions page and check your "Upcoming Transactions" on your Payoneer account.

    Once the holds expire the funds should return to your balance. If you wish to cancel the hold sooner please Contact Us directly.

  • dextermullen
    dextermullen Member Posts: 3 ✭
    edited October 2018
    Hi man, tnx a lot for the fast reply,

    I got to transaction but I don't see "Upcoming Transactions" option anywhere.
    here is a screenshoot, where is this option?

    Delete all spaces (I am new, cant paste links) h t t p s : / / i m g u r . c o m / a / R O n n f z v

    Can you help?
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    @dextermullen said:
    Hi man, tnx a lot for the fast reply,



    I got to transaction but I don't see "Upcoming Transactions" option anywhere.

    here is a screenshoot, where is this option?



    Delete all spaces (I am new, cant paste links) h t t p s : / / i m g u r . c o m / a / R O n n f z v



    Can you help?

    Hey @dextermullen. It takes a few hours for the transaction to be posted. Can you check again and tell me if you see the "upcoming transaction" section now?

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