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Can't sign up. Help Please!

cr7iano
cr7iano Member Posts: 3 ✭
edited October 2018 in Ask The Community
I'm trying to sign up, but on the "almost done" section I fill out all my info and hit confirm, and it just doesn't go any further. I try to log in and it says "It looks like you didn’t finish signing up. Go to the signup page and reenter your details." But I didn't get no email to say that I signed up. PLEASE HELP URGENTLY. Th support line doesn't respond fast.

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @cr7iano. Sorry to hear about this trouble signing up. This could be a browser based issue so I would advise that you clear your browser cookies and cache or try using a totally different web browser.If the issue persists, our support team would need to see a screen shot of the error you are experiencing, with the website url visible in the image. This would allow us to troubleshoot this issue further for you. You would be able to submit this image via email by using this link: Contact Us!

  • cr7iano
    cr7iano Member Posts: 3 ✭
    Using a different browser doesn't work. I tried using my phone, another computer and It still doesn't work. Why is it this complicated to just sign up for an account with Payoneer? Just as complicated as paypal. sigh. I'll have to contact the support, that takes forever to respond.
  • cr7iano
    cr7iano Member Posts: 3 ✭
    > @EdwinPayoneer said:
    > Hi @cr7iano. Sorry to hear about this trouble signing up. This could be a browser based issue so I would advise that you clear your browser cookies and cache or try using a totally different web browser.If the issue persists, our support team would need to see a screen shot of the error you are experiencing, with the website url visible in the image. This would allow us to troubleshoot this issue further for you. You would be able to submit this image via email by using this link: Contact Us!

    How long will they take to respond?
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Dear @cr7iano this is probably a technical issue and through the forum it is very hard to understand how to resolve it. First, we are truly sorry to hear about this experience but because the forum is reserved for general topics only, we do not have the tools to resolve that issue and so, we highly recommend you to directly contact the support. You can do so via email or phone and provide our representatives with a screenshot showing the issue you are describing. It is important to make sure the screenshot includes the URL. If needed you can also contact our support via social media channels as well such as via, Facebook or Twitter by sending a private message. The service via those channels can sometimes be quicker.

  • mikekho321
    mikekho321 Member Posts: 2 ✭
    I tried to sign up but I cant receive verification code via text, always asking me too many times have I tried. Please help. I just want to sign up to get paid
  • Aleksandra_Payoneer
    Aleksandra_Payoneer Confirm Email, Member Posts: 2,608 ✭✭✭

    @mikekho321 Hello!
    Sorry to hear you are having issues with registration on our website.
    First of all, try to clean cache and cookies in the browser and use incognito mode.
    It is also important to wait patiently until you received the code before requesting the new one.

    If all of the above doesn't help, please make a full computer screenshot of the issue and send it to our customer support team

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