Can't sign up. Help Please!

cr7ianocr7iano Posts: 3Member
edited October 2018 in Ask The Community
I'm trying to sign up, but on the "almost done" section I fill out all my info and hit confirm, and it just doesn't go any further. I try to log in and it says "It looks like you didn’t finish signing up. Go to the signup page and reenter your details." But I didn't get no email to say that I signed up. PLEASE HELP URGENTLY. Th support line doesn't respond fast.

Comments

  • EdwinPayoneerEdwinPayoneer Posts: 384Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @cr7iano. Sorry to hear about this trouble signing up. This could be a browser based issue so I would advise that you clear your browser cookies and cache or try using a totally different web browser.If the issue persists, our support team would need to see a screen shot of the error you are experiencing, with the website url visible in the image. This would allow us to troubleshoot this issue further for you. You would be able to submit this image via email by using this link: Contact Us!

  • cr7ianocr7iano Posts: 3Member
    Using a different browser doesn't work. I tried using my phone, another computer and It still doesn't work. Why is it this complicated to just sign up for an account with Payoneer? Just as complicated as paypal. sigh. I'll have to contact the support, that takes forever to respond.
  • cr7ianocr7iano Posts: 3Member
    > @EdwinPayoneer said:
    > Hi @cr7iano. Sorry to hear about this trouble signing up. This could be a browser based issue so I would advise that you clear your browser cookies and cache or try using a totally different web browser.If the issue persists, our support team would need to see a screen shot of the error you are experiencing, with the website url visible in the image. This would allow us to troubleshoot this issue further for you. You would be able to submit this image via email by using this link: Contact Us!

    How long will they take to respond?
  • Cristale_PayoneerCristale_Payoneer Posts: 1,270Administrator ✭✭✭✭✭✭✭

    Dear @cr7iano this is probably a technical issue and through the forum it is very hard to understand how to resolve it. First, we are truly sorry to hear about this experience but because the forum is reserved for general topics only, we do not have the tools to resolve that issue and so, we highly recommend you to directly contact the support. You can do so via email or phone and provide our representatives with a screenshot showing the issue you are describing. It is important to make sure the screenshot includes the URL. If needed you can also contact our support via social media channels as well such as via, Facebook or Twitter by sending a private message. The service via those channels can sometimes be quicker.

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