I was asked to verify a global payment!

animoxixanimoxix Posts: 5Member
Hello, I have been receiving funds via the global payments for months now. On the 11th of October a payment of $300 was made to me by a client and I was asked to verify the payment by answering some questions.

I have answered those question and am still waiting on my funds.

I have sent mails to support and is yet to get any feedback from them on my funds.

It's past 20days now.

How long is this suppose to take?

Best Answer

Answers

  • Cristale_PayoneerCristale_Payoneer Posts: 1,262Administrator ✭✭✭✭✭✭✭
    edited November 2018

    Dear @animoxix thank you for contacting us regarding this matter. We are sorry to hear that you have been waiting 20 days for the payment to be loaded. We checked your account and have forwarded a request to expedite the review and information you've provided. When payments reach our system, some are reviewed and other not. But when it is reviewed, the payment approval department requires our customers to provide information or documents in order to verify its sources according to the rules and regulations imposed by the US government, MasterCard®, and our banks. This is done to ensure the safety and security of all transactions done via Payoneer. We do transfer the information as soon as it is provided but please keep in mind that it this is also really important to provide the correct documentation in order to avoid any additional delay.

  • animoxixanimoxix Posts: 5Member
    Another payment of $50 made to me yesterday via the global payment service is saying pending too! now i am really scared. can you give me a definite date to when this will be resolved? I am exhausted, really. :'( :'( :'( :'( :(
  • Cristale_PayoneerCristale_Payoneer Posts: 1,262Administrator ✭✭✭✭✭✭✭

    Do not worry, but keep in mind that the review time together with the review time, normally takes up to five business days while Saturday and Sunday do not count as business days.

  • hedayetsaadihedayetsaadi Posts: 2Member
    Hi Cristale,
    I need to receive $3000 from my Germany customer. Am I allowed to get such big amount through Payoneer global payment service?
    I sent messages to customer support, but yet to receive any response from them. Could you please help?
  • Cristale_PayoneerCristale_Payoneer Posts: 1,262Administrator ✭✭✭✭✭✭✭

    Yes it is possible

  • animoxixanimoxix Posts: 5Member
    Hello Cristale, I have not yet gotten my payment till now. I called your customer care lines and they promised i would get my pay asap. that was on the 1st of November, today is 5th, yet no payment. I have two payments on hold now and one more will likely enter tomorrow. Is this how all of my payments will keep piling up on hold? Meanwhile, i called one of your customer care agents today and she said i should wait indefinitely....she didn't sound like she knew what she was saying though. scary.
  • animoxixanimoxix Posts: 5Member
    @Cristale_Payoneer ???
  • alexpavlovalexpavlov Posts: 1Member
    @animoxix did you receive your payments? I'm in the same situation and want to know what the problem and it is going to repeat on every payment?
  • animoxixanimoxix Posts: 5Member
    I got my payments eventually!
  • KazPayoneerKazPayoneer Posts: 911Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Great to hear, @animoxix. Sorry it took so long. If you have any issues with delay of payment in the future, please let us know immediately.

  • NevenaGNevenaG Posts: 3Member
    hi, I just got this email:
    "In order for us to credit your Payoneer account with this and future payments, please use the link below to upload a copy of your government-issued photo ID (such as your national ID card, passport, or driver's license). Please ensure that the copy (preferably in color) is clear and readable."
  • NevenaGNevenaG Posts: 3Member
    I uploaded the ID card, but on the Payoneer website there are some questioneers.. Should I fill them as well?? I cant get my payment now.
  • NevenaGNevenaG Posts: 3Member
    I am a private person, not a company.
  • KazPayoneerKazPayoneer Posts: 911Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    We do ask that you submit the questionnaire. The purpose of that is to give us a better sense of what kind of work that you do to receive payments. The form is meant for individuals to complete so you don't need to be a company.

  • viki_avraviki_avra Posts: 3Member
    edited June 6
    Hi @Cristale_Payoneer and @KazPayoneer :)
    I work as freelancer and receive payments regularly every month. Everything was great but the last time I requested a payment from my client, I got a message to fill out the global payment questionnaire, submit my national ID, and answer some questions related to my business. And I did all that. I was supposed to receive money from a client but they're not loaded on the account, and it says they are pending. I have other money I will soon receive but I am afraid that I won't be able to receive them.
    Please help me because me and my family live from this money.
    Thank you in advance.
  • KazPayoneerKazPayoneer Posts: 911Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there, looks like your problem has been solved.

  • aarain786aarain786 Posts: 2Member
    Hello, I have been receiving funds via the global payments for months now. On the 28th of June a payment of $4000 was made to me by a client and I was asked to verify the payment by answering some questions.

    I have answered those question and am still waiting on my funds.

    I have sent mails to support and is yet to get any feedback from them on my funds.

    It's past 3 days now.

    How long is this suppose to take?
  • supersuper Posts: 8Member
    :D ay que tener paciencia
  • m_awaism_awais Posts: 1Member
    Hi. I requested a payment from Fiverr on 27th June 2019 at 11pm. its been 1st July 2019 now but the payment is still pending. I have provided my passport in the account along with attached them in the Payoneer contact. Can you guide me please?
  • KazPayoneerKazPayoneer Posts: 911Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hello,

    Someone from our team should be following up with you soon.

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