Account info verification

nemynemy Member Posts: 9
Hello ,
I was asked to verify my global payment and I did !
Why did you cancel my transaction ?
and you keep sending my your info is not updated ..
2 days ago I updated my info again but still submitted , when are you going to solve this issue ..?
I'm not receiving money

Comments

  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 256 ✭✭✭✭✭✭✭

    Hello @nemy . I am so sorry to hear about your payment being cancelled. In order for us to discuss this with you directly, please contact us directly via chat, phone, or email. I would also suggest checking your Payoneer email address as we should have sent you a message in regards to this.

  • nemynemy Member Posts: 9
    I updated my info it's still submitted
    I tried to do live chat I always received this message ( Your chat request has been canceled. Please visit our Support Center to contact us )
    I tried by e-mail , I only received auto e-mail
    I want a quick solution , so not canceling my next transaction again and again !
    all required info is updated , government ID is update .
  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 256 ✭✭✭✭✭✭✭

    Hey @nemy, I have reached out to you directly. Please check your inbox so we can continue discussing your case.

  • nemynemy Member Posts: 9
    Still having the problem!
    I want to recieve my money ASAP.
  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 256 ✭✭✭✭✭✭✭

    Hello Again @nemy . Please check your messages for an update.

  • nemynemy Member Posts: 9
    Still having the problem.. Just accept my documents, it's still submitted long time ago
  • nemynemy Member Posts: 9
    It's still submitted!
    And the problem is still not solved!!
    When are you going to slove it, I want to recieve my money!
  • nemynemy Member Posts: 9
    Still not solved.. Why your customer service is not responding when needed!
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,160 ✭✭✭✭✭✭✭

    Dear @nemy Please send me a private message and i ll take a look at this matter! We'll do our best to assist!

  • nemynemy Member Posts: 9
    still not receiving any payment till now from Merch By Amazon !
    when are you going to solve this issue ?
    I'm really tired of this !!!
  • nemynemy Member Posts: 9
    When are you going to answer me ? and solve this problem !
  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 256 ✭✭✭✭✭✭✭

    Hi @nemy , we have replied to your private message. Please do not hesitate to reach out again if you have any further questions.

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