Payment declined

zubair994zubair994 Posts: 3Member
We have sent payment to a person of 21 dollars two days ago today it is declined 21 dollars were cut from visa card and they are not returned yet please help and guide

Comments

  • Cristale_PayoneerCristale_Payoneer Posts: 1,019Administrator ✭✭✭✭✭✭✭

    Hi @zubair994 It should take up to 10 business days for the credit card payment to be refunded. Keep in mind that Saturday and Sunday do not count as business days. If you do not see the refund within this timeframe, please contact the support and provide a credit card statement showing the payment was transferred but not refunded. Please note that in some cases the payment is rejected by the processor and therefore it was not even charged from the first beginning. I suggest you contact the support and verify those details to avoid any confusion.

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