Payment in Hold - Payment under review for 11 days now!

LivaDLivaD Member Posts: 1
My client payment send 26/10/2018 today is 05/11/18 but still my payment under review.
My client already sent required document for reviews
I already haved 2 chats.....

What is the solution?Is it possible to cancel the payment?


  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    Dear @LivaD It seems that it is resolved now!

  • jahangir105jahangir105 Member Posts: 1
    i have also same problem but now my client says cancel the payment from under review. can you please tell me how can i cancel payment from pandding ( under review ) payment???
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    To cancel a payment, please contact the support center directly via Chat, email or by phone at 1-646-658-3695.

  • mk_dahirmk_dahir Member Posts: 1
    The same issue, even after submitting all the additional information facing the same problem. (Payment under review). Please help
  • Will_PayoneerWill_Payoneer Administrator Posts: 199 ✭✭✭✭✭✭✭

    Hi there,

    The review of documentation can take 1-2 business days.

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