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account restriction

Why was the account restricted?
You're not answering.
I forgot my security questions.
To change the security question answers I need to enter the panel.
no entry permit.
I called the customer representative does not help me

I made a mistake on my payooner account and added a different bank transfer information.
I didn't know it was a mistake.
I am a seller in Amazon. I want my payooner account to open.
Nobody answers me.
What should I do
what do I have to do for the opening.
which documents do you need.
answer now.