a little bit question about payoneer account and customer service

hi i'm new to payoneer
and 1 of my client want me to create payoneer account since, he only had it
1. how do i know status of my account is verified or not?
2. how do i know my account is ready to receive payment ?
3. how do i contact payoneer customer service ? i've tried from email on contact us only get automated reply which doesnt help me a lot, and live chat always got canceled
thankyou
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