I want to use my old account, I have to pay annual fees for the previous?

AB07AB07 Posts: 3Member
I have an account from 2015 and till now didn't use it or used the Card,
this year i will get payment from company and i need my account . the payment was declined because the old card is expired.

Do i have to pay for the annual fees fro the past 3 years?
What's the situation of the money right now?
Can i refund the money to the company?

Answers

  • EdwinPayoneerEdwinPayoneer Posts: 73Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @AB07 , The annual fee would be charged for each year the card was active for use. So if you never activated your card, then no fee should be due.

    If however the card was active then a past due fee is possible. The best thing to do in this case is contact our customer support team directly so they can reference your account, and advise you on and possible fees you may owe.

  • AB07AB07 Posts: 3Member
    Thank you @EdwinPayoneer for the answer. I activated it the first time than didn't use it. i tried to contact the support buy chat and it says your chat is canceled many times . tried the email and i get robot answer. i don't how to contact theme now. i'm talking to FB admin and let's see what's happen?
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