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I want to use my old account, I have to pay annual fees for the previous?

AB07 Member Posts: 4
I have an account from 2015 and till now didn't use it or used the Card,
this year i will get payment from company and i need my account . the payment was declined because the old card is expired.

Do i have to pay for the annual fees fro the past 3 years?
What's the situation of the money right now?
Can i refund the money to the company?


  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @AB07 , The annual fee would be charged for each year the card was active for use. So if you never activated your card, then no fee should be due.

    If however the card was active then a past due fee is possible. The best thing to do in this case is contact our customer support team directly so they can reference your account, and advise you on and possible fees you may owe.

  • AB07
    AB07 Member Posts: 4
    Thank you @EdwinPayoneer for the answer. I activated it the first time than didn't use it. i tried to contact the support buy chat and it says your chat is canceled many times . tried the email and i get robot answer. i don't how to contact theme now. i'm talking to FB admin and let's see what's happen?
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    HI @AB07. Our social media team should be able to guide you further on this. But if you still need help, you should be able to reply to one of the automated reply emails you recently receive from us. This will also be directed to our customer care team so they can assist you further.

  • asif4500089
    asif4500089 Member Posts: 1
    i hav e lost my old card without activatid now i want new card tell about this thing
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @asif4500089,

    We would advise you contact our customer support so that they may assist you to order a new card.