Hi @asifo, It sounds like the account is already approved and therefore the option to withdraw funds to your bank account should be approved as well. I believe you should simply try to withdraw and make sure you have reached the minimum amount needed for the withdrawal. The minimum amount is a unique details to each Payoneer user and is clearly displayed beneath the withdrawal amount field.
Hi @Ayesha3915 It is unfortunately not possible, if you do not have an ID for the moment, you can provide a copy of your passport as well or a copy of your driver licence.
Hi @aminulap We understand that you'd like to update the ID number registered on your Payoneer account. To do so, you simply need to provide a copy of your ID to the support and to confirm that that you'd like to update your account details according to one registered on your new document.
Can you verify with us, what your Payoneer customer ID is, so we can have a better look into your case.
23286196 is my payoneer id. and till now i can;t receive payment in this account.. (neither in another account)....
@aryal Your account is not approved yet. Log in to your Payoneer online My Account
Click "Settings" and choose "Verified Information" from the dropdown menu
Open the relevant requirement to find a secure upload window
Upload the required document
Please be advised the documents you submitted are currently being reviewed by our department.
They can take anywhere from 3 to 5 business days for review and approval.
We ask you to kindly wait for updates via email.
Have a nice day.
Please be advised that the document you sent in, is considered invalid. We need an official government photo ID ( passport, national ID, drivers licence ) . The picture must be of the physical copy of the ID itself and not a scanned copy.
Please submit a valid ID picture.
Please be advised that your documents are already under review by our accounts team. Please wait 3 to 5 business days for an update on your case.
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