Verified information

I submitted documents for Global payment service and My NID. 7 days passed and it says 'submitted'. I already added my local bank account. Is my account ready for Withdraw to bank account?


  • Cristale_PayoneerCristale_Payoneer Posts: 1,279Administrator ✭✭✭✭✭✭✭
    edited November 2018

    Hi @asifo, It sounds like the account is already approved and therefore the option to withdraw funds to your bank account should be approved as well. I believe you should simply try to withdraw and make sure you have reached the minimum amount needed for the withdrawal. The minimum amount is a unique details to each Payoneer user and is clearly displayed beneath the withdrawal amount field.

  • asifo1asifo1 Posts: 2Member
  • Ayesha3915Ayesha3915 Posts: 1Member
    Hello payoneer.
    My national ID card has not reached my hand yet, but I have an NID number. I can not use the account without the national ID card? The account is a very useful account for me.please help.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,279Administrator ✭✭✭✭✭✭✭

    Hi @Ayesha3915 It is unfortunately not possible, if you do not have an ID for the moment, you can provide a copy of your passport as well or a copy of your driver licence.

  • aminulapaminulap Posts: 1Member
    I created my payoneer account by NID online copy and there are 17 digit NID NO. But recently I get my NID Hard copy which include 10 digit NID NO. I submitted this copy for ID verification. How can I solve ID number discrepancy?
  • Cristale_PayoneerCristale_Payoneer Posts: 1,279Administrator ✭✭✭✭✭✭✭

    Hi @aminulap We understand that you'd like to update the ID number registered on your Payoneer account. To do so, you simply need to provide a copy of your ID to the support and to confirm that that you'd like to update your account details according to one registered on your new document.

  • aryalaryal Posts: 21Member ✭✭
    i have submitted all the required documents for payoneer verfication,
    how do i know if my account is verified or not?
  • GianmarcoPayoneerGianmarcoPayoneer Posts: 300Confirm Email, Administrator ✭✭✭✭✭✭✭

    @aryal Hello,

    Can you verify with us, what your Payoneer customer ID is, so we can have a better look into your case.

  • aryalaryal Posts: 21Member ✭✭

    23286196 is my payoneer id. and till now i can;t receive payment in this account.. (neither in another account)....

  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    @aryal Your account is not approved yet. Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

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