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My account is still not verified

svarc
svarc Member Posts: 4 ✭
in Ask The Community
Just recently i realized that i need to upload official document photos and to answer the questions to be able to use the Global Payment service... I uploaded photos of documents 7 days ago and they were approved almost instantly but i am still waiting for the questions part to be approved... i tried to contact the support center but i just receive auto reply email nothing else... i didnt receive any mail from payoneer till now not even when i uploaded the photos and answered the questions...
how can i solve this?

Comments

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @svarc . The questionnaire you are inquiring about actually does not become reviewed until triggered by an incoming payment. So in this case, you can start using the global payment service, and once you receive an incoming payment, it will prompt the review of this information.

  • svarc
    svarc Member Posts: 4 ✭
    oh i didnt know that... @EdwinPayoneer sorry for bothering then and thanks for the help.
  • svarc
    svarc Member Posts: 4 ✭
    @EdwinPayoneer btw i want to use payoneer for my freelancer account and there i need to have money on my card to verify it, but i am not able to put money on my payoneer account if i dont have global payment system enabled, or is there another way?
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    @svarc said:
    @EdwinPayoneer btw i want to use payoneer for my freelancer account and there i need to have money on my card to verify it, but i am not able to put money on my payoneer account if i dont have global payment system enabled, or is there another way?

    Are you referring to an account on Freelancer.com or a different site @svarc ?

  • svarc
    svarc Member Posts: 4 ✭
    > @EdwinPayoneer said:
    > @svarc said:
    > @EdwinPayoneer btw i want to use payoneer for my freelancer account and there i need to have money on my card to verify it, but i am not able to put money on my payoneer account if i dont have global payment system enabled, or is there another way?
    >
    >
    >
    >
    >
    > Are you referring to an account on Freelancer.com or a different site @svarc ?

    @EdwinPayoneer i am referring to an account that i have on freelancer.com correct... but after long reading of multiple online sources what i understand is that i need to issue "Express Withdrawal" on freelancer.com to the bank account info that i have in my global payment system on payoneer, then and only then payoneer will check my application and will approve my account, after i receive that payment and payoneer verifies my application for global payment system i can then verify my payoneer card on freelancer.com... is that right @EdwinPayoneer?
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭
    edited November 2018

    @svarc said:
    > @EdwinPayoneer said:

    > @svarc said:

    > @EdwinPayoneer btw i want to use payoneer for my freelancer account and there i need to have money on my card to verify it, but i am not able to put money on my payoneer account if i dont have global payment system enabled, or is there another way?

    >

    >

    >

    >

    >

    > Are you referring to an account on Freelancer.com or a different site @svarc ?



    @EdwinPayoneer i am referring to an account that i have on freelancer.com correct... but after long reading of multiple online sources what i understand is that i need to issue "Express Withdrawal" on freelancer.com to the bank account info that i have in my global payment system on payoneer, then and only then payoneer will check my application and will approve my account, after i receive that payment and payoneer verifies my application for global payment system i can then verify my payoneer card on freelancer.com... is that right @EdwinPayoneer?

    @svarc Essentially yes, this is the correct.

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