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Card Renew

Hi Payoneer Team,
my prepaid master card was (US$ currency) Expiration date: 11/17
may payment is stuck at card, i want to order a new card but payoneer site not allow to select USD, there are EUR & GPB currency. i need USD card renewal, do not want new card others currency.
please guide me how to order renewal of my expired card with USD currency.

thank you.


  • [Deleted User]
    [Deleted User] Posts: 179

    Hi there,

    You should be able to order yourself a new card by click on the 'order card' tab next to your 'settings' tab. You will then be directed to another page, which will have the option to select the currrency of the card you need to renew.

  • Shabbirad92
    Shabbirad92 Member Posts: 2
    Thank you for reply, i have tried click 'order card' but as per your instruction i click on 'settings' drop down show menu like 8 option update pin/password, bank accounts, my profile, info verification, billing settings etc...

    i think its because of i have USD card (expired) at a same i can avail 3 cards (different currency) so are they gives me 2 others currencies.

    can i put request to cancel/deactivate my USD card so we can order new one with same currency.

  • [Deleted User]
    [Deleted User] Posts: 179

    Hi there,

    I am sorry to hear that you are having difficulties. In order for Payoneer to further assist you with this matter, click here to reach Payoneer Support.

  • madeeha
    madeeha Member Posts: 5
    i am facing issue in my USD card its expired and my client send payment in expired card is it possible to get ?
    there is no option for order new USD card only euro and gbp option for order new
    what I do please help me
  • wesolve
    wesolve Member Posts: 1
    Here is the solution for your problem, the same way I got resolution:
    Call Payoneer support from your Payoneer registered Number at +442036080610 and ask the representative to generate an Order for a USD card. In few minutes you will receive an email from Payoneer to proceed further( address verification).