Card Renew

Hi Payoneer Team,
my prepaid master card was (US$ currency) Expiration date: 11/17
may payment is stuck at card, i want to order a new card but payoneer site not allow to select USD, there are EUR & GPB currency. i need USD card renewal, do not want new card others currency.
please guide me how to order renewal of my expired card with USD currency.

thank you.

Comments

  • Will_PayoneerWill_Payoneer Administrator Posts: 199 ✭✭✭✭✭✭✭

    Hi there,

    You should be able to order yourself a new card by click on the 'order card' tab next to your 'settings' tab. You will then be directed to another page, which will have the option to select the currrency of the card you need to renew.

  • Shabbirad92Shabbirad92 Member Posts: 2
    Thank you for reply, i have tried click 'order card' but as per your instruction i click on 'settings' drop down show menu like 8 option update pin/password, bank accounts, my profile, info verification, billing settings etc...

    i think its because of i have USD card (expired) at a same i can avail 3 cards (different currency) so are they gives me 2 others currencies.

    can i put request to cancel/deactivate my USD card so we can order new one with same currency.

    thankyou
  • Will_PayoneerWill_Payoneer Administrator Posts: 199 ✭✭✭✭✭✭✭

    Hi there,

    I am sorry to hear that you are having difficulties. In order for Payoneer to further assist you with this matter, click here to reach Payoneer Support.

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