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Submitted documents not approved

Biodunziik Member Posts: 1
edited November 2018 in Popular Questions and Tips
From my country NIGERIA
I opened my payoneer account some months ago, and I was asked to upload my documents for verification which I did. Three days later, I received a mail that the document(national I'd card) was rejected.... I'm confused now


  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @Biodunziik. There can be many reasons for an i.d. not to be approved. Image quality, obstructions on the i.d. making it less visible, expired documents, documents that to not meet our requirement are just a few reasons that would cause this. My recommendation would be to contact our support team directly so we can provide you some specific feedback on your case. To contact our team click here.