Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Where Is My Refunded Payment?

xingmao1970
Member Posts: 1 ✭
On 10th November, I stayed at a hotel and the first night guaranteed was put on hold from my Payoneer account, to be refunded once I stayed. The hotel cancelled this 'hold' on 11th November, yet the amount, almost $100, is still showing as 'pending' on my Payoneer transactions with the hotel, so nothing has changed since it was taken. How long does it take for this money to return to my account, because it's been 9 days already! If it only takes moments for the money to come out, why does it take forever for it to be given back? How can I resolve this given that the Payoneer Customer Service is a rigid Ask A Question system that does not allow for personalised questions?!
0

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups