Invalid first name

Hi, I'm trying to set up an account and it asks me to use a valid first name.
My name is Marie-Soleil.

Thanks in advance.

Comments

  • EdwinPayoneerEdwinPayoneer Posts: 188Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @MSoleil , thanks for your interest in our service! Try entering your name without the hyphen between Marie and Soleil. Sometimes special characters like this can cause the application not to process.

  • MSoleilMSoleil Posts: 2Member
    > @EdwinPayoneer said:
    > Hi @MSoleil , thanks for your interest in our service! Try entering your name without the hyphen between Marie and Soleil. Sometimes special characters like this can cause the application not to process.

    Thanks for answering, but won't that cause problems with verifications and such? It says to enter your name as on your government ID.
  • EdwinPayoneerEdwinPayoneer Posts: 188Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    @MSoleil said:
    > @EdwinPayoneer said:

    > Hi @MSoleil , thanks for your interest in our service! Try entering your name without the hyphen between Marie and Soleil. Sometimes special characters like this can cause the application not to process.



    Thanks for answering, but won't that cause problems with verifications and such? It says to enter your name as on your government ID.

    Not at all. We have a team which manually reviews any documents you submit, so this should not create any issues as they would know why the hyphen is missing.

Sign In or Register to comment.