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Invalid first name

MSoleil
Member Posts: 2 ✭
Hi, I'm trying to set up an account and it asks me to use a valid first name.
My name is Marie-Soleil.
Thanks in advance.
My name is Marie-Soleil.
Thanks in advance.
0
Comments
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Hi @MSoleil , thanks for your interest in our service! Try entering your name without the hyphen between Marie and Soleil. Sometimes special characters like this can cause the application not to process.
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> @EdwinPayoneer said:
> Hi @MSoleil , thanks for your interest in our service! Try entering your name without the hyphen between Marie and Soleil. Sometimes special characters like this can cause the application not to process.
Thanks for answering, but won't that cause problems with verifications and such? It says to enter your name as on your government ID.0 -
@MSoleil said:
> @EdwinPayoneer said:
> Hi @MSoleil , thanks for your interest in our service! Try entering your name without the hyphen between Marie and Soleil. Sometimes special characters like this can cause the application not to process.
Thanks for answering, but won't that cause problems with verifications and such? It says to enter your name as on your government ID.Not at all. We have a team which manually reviews any documents you submit, so this should not create any issues as they would know why the hyphen is missing.
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