Payment not received

jbarakarim

Hello, A client sent me a payment 10 days ago via my Global Payment Service (EUR) but I haven’t received anything yet in my Payoneer Account.
I've contacted the support with my informations but still not get any reply, even the requests are not saved.
3 requests already, Reference Number : 181128-011877; 181128-006735; 181127-013653
Please help me!

EdwinPayoneer

Hi @jbarakarim. Sorry for the wait. the typical response time for email support is about 3 business days. Since these emails are all within the last 24 hours it looks like our team is still just reviewing your inquiry.

I just notified our customer care team about your case, and they have sent you an email in regards to your missing payment. Please feel free to reply at your earliest convenience so they can continue working on this for you.

jbarakarim

Thank you @EdwinPayoneer, but I still not received the payment or got any reply..15 days and nothing yet..Is that because its my first operation ??
I can tell that im very disappointed with Payonner :/

EdwinPayoneer

Hi @jbarakarim. Sorry for the long wait. Please check your email inbox at your earliest convenience. A member of our team has contacted you in regards to this.

Keduards

I have the same problem @EdwinPayoneer please help asap

My case numbers #190707-007257, #190708-014573, #190708-014728

I need to use my money, is the only one I have and haven't received it in over 7 Business days and I'm running out of cash!

KazPayoneer

Hi @Keduards,

We will have someone follow up with these tickets today.