Payment not received

jbarakarimjbarakarim Posts: 2Member
edited November 2018 in Ask The Community
Hello, A client sent me a payment 10 days ago via my Global Payment Service (EUR) but I haven’t received anything yet in my Payoneer Account.
I've contacted the support with my informations but still not get any reply, even the requests are not saved.
3 requests already, Reference Number : 181128-011877; 181128-006735; 181127-013653
Please help me!


  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @jbarakarim. Sorry for the wait. the typical response time for email support is about 3 business days. Since these emails are all within the last 24 hours it looks like our team is still just reviewing your inquiry.

    I just notified our customer care team about your case, and they have sent you an email in regards to your missing payment. Please feel free to reply at your earliest convenience so they can continue working on this for you.

  • jbarakarimjbarakarim Posts: 2Member
    edited December 2018
    Thank you @EdwinPayoneer, but I still not received the payment or got any reply..15 days and nothing yet..Is that because its my first operation ??
    I can tell that im very disappointed with Payonner :/
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭
    edited December 2018

    Hi @jbarakarim. Sorry for the long wait. Please check your email inbox at your earliest convenience. A member of our team has contacted you in regards to this.

  • KeduardsKeduards Posts: 4Member
    I have the same problem @EdwinPayoneer please help asap

    My case numbers #190707-007257, #190708-014573, #190708-014728

    I need to use my money, is the only one I have and haven't received it in over 7 Business days and I'm running out of cash!
  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @Keduards,

    We will have someone follow up with these tickets today.

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