Problem with the ACH at Bank of America.

HansenHansen Posts: 3Member
Hello everybodyI have the following problem: I need to pay a foreign freelance worker. He asked to be paid through Payoneer. I would like to pay using the ACH. So the freelancer gave me his payment details: an account number and the routing number of Bank of America and his First and Last name.
Now my company has also a bank account at Bank of America, business checking account. But whenever I try to initiate the ACH transfer between Bank of America accounts there appears to be a problem- Payoneer bank account has 17 digits but Bank of America's support tells me there should only be 12 digits for a BofA's account number. And so I am unable to send an ACH payment via Bank of America Online banking at this point.
What should I do?

Comments

  • Will_PayoneerWill_Payoneer Posts: 199Administrator ✭✭✭✭✭✭✭

    Hi there,

    The person you need to pay, needs to send you a payment request so you can pay via the link you receive to your email address. This is more sufficient than him providing his details

  • HansenHansen Posts: 3Member
    If I follow the link- only the card payment option is available.
    How do I pay with ACH from Bank of America?
  • EdwinPayoneerEdwinPayoneer Posts: 182Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @Hansen, I just want to confirm. Are you initiating an ACH transfer, or is a transfer service from BofA to BofA that they offer internally? I ask because the bank details we offer are slightly different than that of your own.

    The accounts we issue are virtual receiving accounts. So they may function differently for any special in network payment options offered with BofA.

  • HansenHansen Posts: 3Member
    Hi,
    Transfer from BofA to BofA.
    When I try to initiate the transfer the standard way, it only gives me the option of a wire (based on the fact that the routing number of the recipient is a BofA routing number)
  • Cristale_PayoneerCristale_Payoneer Posts: 1,069Administrator ✭✭✭✭✭✭✭
    edited December 6

    Wire transfers are not supported by our services and this is apperently the reason why. We can only receive direct deposit/ACH transfers. Futhermore, the Global Payment Details can only be used by US based companies meaning, by companies through which your client wants to get paid. Are you registered as a company?

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