Seller Protection / Refund Policy / Chargeback

Hi, i would like to ask about chargeback/refund system on payoneer,
are buyer able to chargeback/refund when they paid me from payoneer account to other payoneer account ?
are payoneer had any seller protection ?
well i always had all documentation of my work and deliver files perfectly,
just want my protection as seller (avoiding client free work request afterwards)
because i can't find anything on faq about it


  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 420 ✭✭✭✭✭✭✭

    Hi @web_freelancer90 , we do offer charge backs if requested in a reasonable timeframe. This of course involves an investigation that requires the help of both the seller and the buyer. Based on the results of this investigation, a decision is then made on the amount in question. Keep in mind that we highly consider the information presented by both sides, in any chargeback case.

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