Ordering a payoneer master card
abdou_skyline
Member Posts: 3 ✭
Hello friends. Im from algeria. And i have a payoneer account from about one month. And i have got a problem to order a credit card even i have a 50 usd . So i will be so thankfull for you to help me .
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Hi there @abdou_skyline . Usually when this happens it is due to the source of the payment. In order to be eligible for our prepaid card the payment needs to come from a company you work for.
Payments that come from an E wallet (paypal, skrill, etc), or from another Payoneer user via our in network "Make a payment" service do not count towards the cards eligibility.
Dear @abdou_skyline Because that our company is a payment method , payments received from friends or family are usually not accepted. Keep in mind that the card is a debit card and not a credit card which means that in any case it needs to be loaded with available funds in order to be used and this can only be payments coming from companies you work with.
@abdou_skyline If you are not planning to receive payments, then i recommend you to contact the support in order to explain that you won't be using the account and that you need to close it and access the remaining funds.
@Rajio Did you already received an email with the estimated date at which the card is supposed to arrive?
Order form is clickable for card order in my account. Also how much will be the total payment for card order if I use expenditure Oder? Total of $40 or $70?
I mean form is not clickable at all!!!
Dear @Rajio The price to have your card ordered via expedite shipping is $40 and you need to have available balance on your account to pay for the shipment. The order can only be done through the support; After you have first ordered the card from your online account, you need to contact the support and request to have it sent via DHL and our representative will do it for you.
If you have reached the minimum amount needed to order the card but you still cannot find the order option on your online account, you can delete the cookies or change the browser (make sure you use a computer only) and then try again. If it doesn't help, you can contact the support via our social media channels for a quicker assistance by sending a private message on Facebook or Twitter.
I have ordered a prepaid card but I couldn't get it. So I have re-ordered again a Payoneer prepaid card and after 25 days I got it via DHL. So I would want to know about the cost of DHL. Will it deduct from my Payoneer prepaid card after activating it. Please let me know.
Thank you
Hi there. Can you tell me, did you order the card with one of our customer care team members? Or did you do so right online from your account?
Please help
Customer ID 37248528
Dear Clinton Ikenna,
Following a routine inspection of your account, we request that you please provide us with a single photograph of you holding the following items:
A copy of your government-issued photo ID, such as a national ID card, passport or driver’s license
A single photograph of you holding your government-issued ID along with a piece of paper with the word “Payoneer” and today’s date handwritten on it
For the first request, please make sure that the document matches the details that you used when registering for your Payoneer account. Please make sure that all details are completely visible.
For the second request, please ensure that the ID matches the details provided in your Payoneer account and that your picture clearly shows your face as well as the information on your ID. You can click on this link to view an example.
Click Upload Documents below to upload a copy of the requested document.
Upload Documents
Please also note that in order to maintain full functionality of your Payoneer account, we ask that you respond within 5 business days.
Your cooperation and understanding is appreciated!
If you have any questions, please feel free to contact us.
Sincerely,The Payoneer Team
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When i click on Upload documents, documents has been approved, please i am confused
What can i do? is the documents approved?
Please help asap
@ClintonBen Hello,
Please be advised that once you submit the requested information you will need to wait until these documents go into review by our accounts team. You will be notified once they do.
Thank you.