Why is Payoneer support chat so bad?

nikdalenikdale Posts: 1Member
Hello everyone. I am waiting for my payment (loaded on Payoneer 22.11.2018.) to get to my account for 13 days now. I talked to support chat and they told me two times that it will be here in one or two days.
Of course, 5 days passed and nothing happened.
Also, I am waiting for support to respond in the queue for an hour and a half and I just get "Disconnected, there are no agents available."
Then I get in the queue again, wait for another hour and I get some agent on chat.
This is the worst experience and I'm thinking to leave Payoneer. What should I do? I want my money today! :s

Comments

  • EdwinPayoneerEdwinPayoneer Posts: 188Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @nikdale . I am sorry to hear you had trouble connecting to our live chat service. The long wait in queue can vary depending on the volume of incoming chats we have, but the disconnection message sounds more so like a technical issue, as we have chat available most hours of the day.

    The long wait for this payment is very unusual. If you were not able to contact a member of our support team please send me a message with your customer i.d. number and any relevant email reference numbers. I would be happy to try and connect you to a member of customer care to resolve this.

  • borasahinborasahin Posts: 5Member
    > @nikdale said:
    > Hello everyone. I am waiting for my payment (loaded on Payoneer 22.11.2018.) to get to my account for 13 days now. I talked to support chat and they told me two times that it will be here in one or two days.
    > Of course, 5 days passed and nothing happened.
    > Also, I am waiting for support to respond in the queue for an hour and a half and I just get "Disconnected, there are no agents available."
    > Then I get in the queue again, wait for another hour and I get some agent on chat.
    > This is the worst experience and I'm thinking to leave Payoneer. What should I do? I want my money today! :s

    At least you get someone, I just get kicked out of chat immediately no matter what.
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