My card double charged! - I know I am not alone with this issue

GeorgesGeorges Member Posts: 1

Hello

 

 

  Can some one explain me how to avoid such problems which happens with Payoneer cards ?

   When I make "Manual PIN Based Cash Withdrawal International "  procedure in bank,   for example take out $100 (my card balance is $100),  

  I see that my card  is debited  twice for $100, total debit : $200,      and account balance becomes  :   -$100  (negative)

   First transaction has terminalID,  second one does not have terminal ID, and history label for second (unauthorized transaction) is: "Cash Disbursement International "

 

 Now I can't use my card - it has negative balance,     what I should do now ?

 Initiated ticket to support team did not help - they put it on hold.

 

 now question - what for I paid activation fee $29 ?  card is not usable at all..  :( 

 

 

 

George

Comments

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    Hi George,

     

    It sounds like the ATM or bank you used had an error and charged you twice. In the vast majority of cases, the bank will correct this automatically and reverse the duplicate charge within a few business days.

     

    If they do not, our customer support department will be able to assist you in disputing the charge and retrieving the funds.

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