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Pending upcomming Transaction

I received a payment since December 5th which is waiting until today. This payment I received from a customer who had already sent me the same amount last month and I had no problem. So I do not understand why it lasts now. The 5 working days have already been passed and still nothing. Months ago I already sent the information that pay me asked (ID card ...). I even gave the information of my clients that you asked me. But I still have no access to my money. The most serious is that it delays me in the execution of the work that entrusted me my client. I start being scared. This is the second time I receive an amount of this kind on Payonner and I already have problems. I would be hard pressed to ask my clients to send the amount of the kind or bigger to my global service account. it sucks :'(