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Need help with my old Payoneer account on Upwork

Polove
Polove Member Posts: 1 ✭
in Ask The Community
Hi! So I was using payoneer account to withdraw money from upwork, than I changed my withdrawal method, and deleted my payoneer account, because Ididn't need it anymore (it was more than a year ago), but now I decided to go back to withdrawal to payoneer, so I created a new account and wanted to add my new account to upwork,but i turned out that my old payoneer account is still there,even though it's deleted. I asked upwork support, but they said that I should contact payoneer support. Please help me, I need to add my new account there very urgently.
Tried to contact support center, but the online chat cancels my request and if I send a message via email I only get auto-answer with a suggestion to contact support center.

Comments

  • hayrapetyansusanna1
    hayrapetyansusanna1 Member Posts: 1 ✭
    I have the same problem, can anyone help me?
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hello @Polove and @hayrapetyansusanna1 . When you link a funding source to the Payoneer account the link established is permanent. Even in the case that you close an account, the connection remains. This is done with the idea in mind that if you wanted to use our service again, you could simply reactivate the closed account and easily resume payment activities.

    In this case, all you need to do is contact our team from the email address associated with your original accounts and ask to have them reactivated. That would be the proper account to use with your Upwork funding sources.

    Hopefully this explanation helped. If you have any other questions for us do not hesitate to reach out.

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