How I get renewed Payoneer card?

i have used my payoneer account after a long time. Payoneer account, its card are blocked. US bank account is also not shown on my profile. i have send email to customer care and they activate account, however, card and us bank account are still blocked. i have email to customer service for new card but no reply.

could anyone guide me how to get new card?
Also Activation of my US bank account ?
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