I need recover my Payoneer account and i don t receive any useful response

nresp

Hello, I don t know my password and when i receive the email to reset i can t because the system not recognize my new phone number.
When I try receive response with the contact form off support always receive automatic message and any solution.
What can i do?

Cristale_Payoneer

Hi @nresp because you will need to contact the support in order to resolve that issue, you should do it via our social media platforms by sending a private message on Facebook or Twitter.

nresp

And if i don t want facebook and twitter what should i do? I want contact for email or for form, I don t understand the contact form off this website.. Can you provide me this solution?

Thanks.

Cristale_Payoneer

Dear @nresp then you can contact the support via the following link and from the window that opens click on "If you are unable to log in or do not have a Payoneer Account please click Continue" located on the bottom in grey and click on "send message". Feel free to ask if you have more questions.

nresp

You don t understand, i did this before 2 times and allways i receive one auto reply then ist not usefull for my case.

How can recover my mail or receive one answer from a real person?

EdwinPayoneer

Hi @nresp . Please send me a direct message including the email reference number that you received when contacting customer support. I will see if we can get your request looked at by our team.

nresp

This my first attempt:
Reference Number: 181222-005249

And this is my second attempt:
Reference Number: 181222-005610

nresp

Any answer yet. Amazing!!!

EdwinPayoneer

@nresp It looks like an email was sent to you to help reset the password online. I just had our customer support team re-send this to you now so you should receive it shortly.