Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Hello payoneer forum

surest Confirm Email, Member Posts: 1
I have some issues concerning my payoneer account

My account was suspended due to some hacking issues 2 months ago my money was refunded but my payoner card was blocked and my account was disabled
I contacted your agents many times I Was asked to provide Nigerian I'd card or voters card but I currently have temporary I'd card no
And this temporary I'd identicates my name and the id no and I have tried to explain to every agents and to all email that was sent to me
The original plastic card will be up to a year or more than that to arrive in my country even sometimes years
Please I have over $115 in my account and I want to receive finds from my funding source but my money is still hold
Please help me


  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @surest . Unfortunately we can not use or accept forms of i.d. that are temporary cards. We would need a valid Drivers license, National i.d., or Passport to continue with this process and help you regain account access.

  • koradam
    koradam Member Posts: 1
    Hello Payoneer support

    I need Australia account details to receive payment from customers. What do I do?
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @koradam. In order to assist you, please contact us via private message with your customer ID.

This discussion has been closed.