Hello payoneer forum

surestsurest Confirm Email, Member Posts: 1
I have some issues concerning my payoneer account

My account was suspended due to some hacking issues 2 months ago my money was refunded but my payoner card was blocked and my account was disabled
I contacted your agents many times I Was asked to provide Nigerian I'd card or voters card but I currently have temporary I'd card no
And this temporary I'd identicates my name and the id no and I have tried to explain to every agents and to all email that was sent to me
The original plastic card will be up to a year or more than that to arrive in my country even sometimes years
Please I have over $115 in my account and I want to receive finds from my funding source but my money is still hold
Please help me

Comments

  • EdwinPayoneerEdwinPayoneer Confirm Email, Member, Administrator Posts: 367 ✭✭✭✭✭✭✭

    Hi there @surest . Unfortunately we can not use or accept forms of i.d. that are temporary cards. We would need a valid Drivers license, National i.d., or Passport to continue with this process and help you regain account access.

  • koradamkoradam Member Posts: 1
    Hello Payoneer support

    I need Australia account details to receive payment from customers. What do I do?
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @koradam. In order to assist you, please contact us via private message with your customer ID.

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