Receiving fund from paxum. (payoneer just a creepy website nothing else)

opora127opora127 Member Posts: 1
I sent a payment from paxum to my payoneer at 17 December 2018. payoneer ask for some documents and I had submitted those all . But those money still not in my account. i had contact with payoneer customer service department and they said within 24 hours it be loaded on my account but 10 days gone still I didn't get my money. Some stupid and bullshit people working here.

Comments

  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    Hi @opora127 We are truly sorry to hear about your experience and we thank you for bringing this to our attention. In some cases, the payment approval department requests information due to the different rules and regulations we have to comply with. If the information provided is not sufficient , then the department has to re-request the information which may delay the loading time.

    But because we do not have the tools to assist you with this matter through the forum, I recommend that you directly contact the support via our social media channels for a quicker assistance.

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