How do I transfer from my general payoneer balance onto my payoneer card?

nanabot

I submitted my documents for verification of my card late and so when a payment was made, instead of entering the payoneer card it just entered a general balance. Technically I have this balance present in payoneer but cant acess it. Is there a way for me to transfer this to my payoneer card as this is most convenient for me?

Or is there another solution?

I had to submit my document twice (but I was late all the same both times) because I'm a Nigerian currently living in Ukraine. My location and ID (international passport) were not matching and so the first time, my documents weren't accepted. The second time, as proof I added a page of my resident permit booklet but I haven't gotten an update yet.

I apologise for the inconvenience caused. I would really appreciate any help rendered.

[Deleted User]

Hi @nanabot, because your question requires someone to verify the documents you've provided as well as your account, we suggest you directly contact the support via email, phone, chat or via our social media channels by sending a message on Facebook or Twitter